Refund Policy

At SlushyPro, customer satisfaction is our priority. We want you to shop with confidence, knowing that we stand behind the products we sell.

60-Day Return Guarantee

We offer a 60-day return policy from the date your order is delivered. If you are not completely satisfied with your purchase, you may request a return within this period.

Eligibility for Returns

To qualify for a return, items should be returned in their original condition and, where possible, in the original packaging. Products showing signs of misuse, damage caused by the customer, or excessive wear may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible. To assist us in resolving the issue efficiently, we may request photographs of the item and packaging.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request. If approved, your refund will be issued to the original payment method used for the purchase.

Please note that refund processing times may vary depending on your payment provider or financial institution.

Order Processing & Delivery

Orders are typically processed within 3 business days.

Delivery is generally completed within 5–21 business days following dispatch. Delivery timeframes may vary depending on product availability, destination, and carrier performance.

Contact Us

For return requests, refund enquiries, or any other assistance, please contact us at:

Email: support@slushiportal.com

Company Number: 17262772

Our customer support team is committed to providing prompt and professional assistance and will make every effort to resolve any concerns efficiently.